Terms of Service

These Terms of Service ("Terms") govern your use of MadridAddress.com and your subscription to our virtual address and mail management services. By signing up, you agree to these Terms.

1. Service Description

MadridAddress.com provides a physical mailing address in the Salamanca district of Madrid, Spain. Our services include mail receiving, notifications, parcel forwarding, document scanning, and optional business address registration, depending on your selected plan.

2. Subscriptions and Billing

• Subscriptions are billed monthly via Stripe
• Plans: Starter (19 EUR/month), Plus (39 EUR/month), Premium (69 EUR/month), Business (99 EUR/month)
• Your subscription auto-renews each month until cancelled
• You can cancel at any time; cancellation takes effect at the end of the current billing period
• Prices are in EUR and include applicable Spanish VAT

3. Address Usage

Your Madrid address may be used for:

• Receiving personal and business mail
• Bank account registration and correspondence
• NIE and residency applications
• Tax correspondence with Hacienda
• Business registration (Business plan only)

The address may NOT be used for: (a) any illegal activity; (b) receiving restricted or prohibited items; (c) registering as a fiscal address for companies not covered by your plan; or (d) any purpose that misrepresents the nature of our service.

4. Mail Handling

• We notify you when mail or parcels arrive
• Forwarding, scanning, and storage quotas depend on your plan
• Mail items not collected or forwarded within 30 days may be archived or shredded
• We are not liable for delays caused by postal or courier services
• Prohibited items will be refused and returned to sender

5. Acceptable Use

You agree not to use our service for any unlawful purpose, including but not limited to fraud, money laundering, tax evasion, or receiving illegal goods. We reserve the right to terminate your subscription immediately if we suspect misuse.

6. Limitation of Liability

MadridAddress.com is not liable for: (a) loss or damage to mail items beyond our control; (b) delays in postal or courier delivery; (c) rejection of your address by third parties, including banks or government agencies; (d) indirect or consequential damages. Our total liability is limited to the amount paid in the preceding 3 months of subscription.

7. Refunds

Subscriptions are non-refundable once payment is processed. If you cancel, you retain access to your address and services until the end of the current billing period. No partial refunds are issued for unused time within a billing cycle.

8. Modifications

We may modify these Terms at any time. Changes will be communicated via email. Continued use of the service after changes constitutes acceptance of the updated Terms.

9. Governing Law

These Terms are governed by the laws of Spain. Any disputes shall be resolved in the courts of Madrid, Spain.

10. Contact

For questions about these Terms, please submit an enquiry through our contact form on the homepage.