Privacy Policy

MadridAddress.com ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our virtual address and mail management services.

1. Information We Collect

We collect the following personal information when you sign up for our services:

• Full name
• Email address
• Phone number
• Country of residence
• Intended use case (parcel forwarding, banking, residency, etc.)
• Payment information (processed securely by Stripe; we do not store card details)

2. How We Use Your Information

We use your personal data to:

• Provide you with a virtual mailing address in Madrid
• Process your subscription payments
• Notify you when mail or parcels arrive
• Forward mail and parcels to your requested address
• Communicate with you about your account and services
• Comply with Spanish and EU legal obligations

3. Data Sharing

We do not sell your personal data. We share your information only with: (a) Stripe, our payment processor; (b) postal and courier services for mail forwarding; and (c) Spanish authorities when legally required. Our partners, FindGestor.com and Zedista.com, are separate entities, and you would need to share your data with them directly if you choose to use their services.

4. Data Retention

We retain your personal data for the duration of your subscription and for up to 5 years after cancellation, in accordance with Spanish tax and legal record-keeping requirements. Mail scanning data is retained according to your selected plan's storage terms.

5. Your Rights

Under GDPR, you have the right to:

• Access your personal data
• Rectify inaccurate data
• Request erasure of your data ("right to be forgotten")
• Restrict or object to processing
• Data portability
• Withdraw consent at any time

To exercise these rights, contact us using the enquiry form on our homepage.

6. Security

We implement appropriate technical and organizational measures to protect your data, including encrypted data transmission, secure payment processing via Stripe, and access controls. However, no method of transmission over the internet is 100% secure.

7. Cookies

Our website uses essential cookies to function properly. We do not use tracking or advertising cookies. Payment processing via Stripe may use additional cookies as described in Stripe's privacy policy.

8. Contact

If you have questions about this Privacy Policy or your personal data, please submit an enquiry through our contact form on the homepage.